Find the Answers You Need

Got questions? We’ve got you covered. Explore our frequently asked questions to get the information you need to plan your unforgettable Kilimanjaro trek or safari adventure.

Payment

We accept a variety of payment methods, including bank transfers, credit cards, and online payment platforms like PesaPal. You can choose the most convenient option for you.

Yes, up to 30% deposit is required to secure your booking. The deposit amount depends on the type of service and package, and the remaining balance is due before your trip.
Yes, we offer flexible payment plans for some of our packages. Please get in touch with our team to discuss the details and set up a payment schedule.
Refunds depend on our cancellation policy, which varies based on the package and the time of cancellation. We recommend reviewing the terms before confirming your reservation.

No, park fees and permits are typically included in our safari and Kilimanjaro trek packages. We will provide you with a full breakdown of the costs at the time of booking.

Reservation

We recommend booking at least 3 to 6 months in advance, especially for peak seasons, to ensure availability. Early booking also gives you enough time to prepare for your adventure.

Yes, changes to your reservation can be made, depending on availability and the terms of the package. However, we recommend notifying us as soon as possible to avoid any issues or fees.

Yes, most international travelers require a visa to enter Tanzania. You can obtain a visa online or upon arrival, depending on your nationality. Please check the latest visa requirements before booking.

If you are unable to attend your booked safari or Kilimanjaro trek, please notify us immediately. Depending on our cancellation policy, we may be able to offer a rescheduled date or refund, minus any applicable fees.

We offer both group and private options for Kilimanjaro climbs and safaris. There is no minimum group size, but group climbs may offer more flexibility with pricing and a chance to meet fellow travelers.

Weather & Timing

The best time to climb Kilimanjaro is during the dry seasons, which occur from late June to October and from January to March. These months offer the most stable weather and the best conditions for summiting.

The temperatures at the summit of Kilimanjaro can drop below freezing, especially at night. It’s important to pack warm clothing to protect yourself from the cold as you approach the summit.

The best time for a safari in Tanzania is during the dry season, from June to October. This is when wildlife is most easily spotted, as animals gather around water sources, and the weather is pleasant for game viewing.

The weather affects game viewing, with drier months offering better visibility. However, a safari during the rainy season (from November to May) can still be enjoyable, with fewer tourists and lush landscapes.

Rain is possible year-round on Kilimanjaro, but it is most common in the rainy seasons (March to May and November). Our expert guides will ensure you are prepared for changing weather conditions during your climb.

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